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Privacy Policy

This Privacy Policy explains how Silent Fork collects, uses, shares, and protects your information.

Silent Fork Privacy Policy

(Owned and Operated by Sakura Labs, LLC)

Last Updated: December 4, 2025

This Privacy Policy explains how Sakura Labs, LLC, doing business as Silent Fork ("Silent Fork," "We," "Us," or "Our"), collects, uses, shares, and protects information when You ("User," "Client," "Evaluator," or "You") access or use:

  • The Silent Fork website
  • The Silent Fork platform and dashboard
  • The Silent Fork evaluator mobile application
  • Any related tools, reports, or services

By accessing or using Silent Fork, You agree to this Privacy Policy. If You do not agree, You must stop using the platform.


1. Information We Collect

Silent Fork collects the following categories of information:


1.1 Information You Provide to Us

Account Information (Clients & Evaluators)

  • Name
  • Email address
  • Phone number
  • Business information (restaurant name, locations, point of contact)
  • Password or authentication credentials
  • Billing information
  • User-submitted communication

Restaurant Operational Data

When clients submit operational details or schedule evaluations, We may collect:

  • Location data
  • Staff roles
  • Service standards
  • Menus and operational practices
  • Specific objectives for evaluations

Evaluator Information

Evaluators submit information such as:

  • Demographic details (optional)
  • Meal receipts and proof of visit
  • Photos and videos during evaluations
  • Evaluation responses and notes

1.2 Information We Collect Automatically

Usage Data

We automatically collect:

  • Device type
  • Browser type
  • IP address
  • Location (approximate)
  • Pages viewed
  • Time spent on the platform
  • App interactions
  • Log files and error reports

Cookies & Tracking Technologies

We use:

  • Cookies
  • Web beacons
  • Session storage
  • Pixel tags
  • Google Analytics and similar tools

These help improve platform performance, user experience, and marketing.


1.3 Information from Third Parties

We may receive information from:

  • Payment processors (Stripe, PayPal, etc.)
  • Verification services
  • Analytics providers
  • Referral partners
  • Social media accounts (if You connect them)

2. How We Use Your Information

Silent Fork uses information to:

2.1 Operate and Improve the Platform

  • Deliver evaluations and reporting
  • Schedule visits
  • Process reimbursements
  • Authenticate users
  • Detect fraud or misuse

2.2 Generate Insights & Analytics

  • Provide scoring, trends, and performance metrics
  • Benchmark restaurant performance
  • Improve operational algorithm accuracy

2.3 Communications

  • Send confirmations and updates
  • Respond to support requests
  • Send marketing communications (You may opt out)
  • Provide policy or product updates

2.4 Platform Safety & Compliance

  • Enforce platform rules
  • Comply with legal obligations
  • Conduct internal audits
  • Monitor evaluator safety

3. How We Share Information

Silent Fork does not sell Your personal information.

We may share information only as described below:


3.1 With Evaluators (Limited)

Restaurants receive:

  • Anonymous evaluator results
  • Photos and videos captured during evaluations
  • Evaluation timestamps
  • Feedback and scoring

Evaluators' identities are never disclosed, except when required by law.


3.2 With Restaurants (Limited)

Evaluators' reports are shared only with restaurants receiving the evaluation.

Evaluator names, phone numbers, or personal details are never shared.


3.3 With Service Providers

We may share information with verified partners such as:

  • Payment processors
  • Cloud hosting providers
  • Security and analytics providers
  • Email and communication platforms
  • Customer support tools

These providers only access data as necessary to perform their services.


We may share information to:

  • Comply with subpoenas, court orders, or legal requests
  • Prevent fraud, security threats, or illegal activities
  • Enforce our Terms & Conditions

3.5 Business Transfers

If Silent Fork is acquired or undergoes a merger or corporate restructuring, information may be transferred as part of the transaction.


4. Data Retention

We keep information for as long as necessary to:

  • Operate the platform
  • Fulfill obligations to restaurants and evaluators
  • Comply with legal recordkeeping requirements
  • Resolve disputes

Evaluator reports, restaurant performance data, and anonymized analytics may be stored indefinitely for system improvement and benchmarking.


5. How We Protect Your Information

Silent Fork uses security measures including:

  • Encrypted data transmission (HTTPS)
  • Secure cloud hosting with restricted access
  • Regular platform audits
  • Access logging
  • Firewall and intrusion detection systems
  • Encrypted password storage

No method of internet transmission is 100% secure, and Silent Fork does not guarantee absolute security.


6. Your Rights & Choices

Depending on your location, you may have certain rights related to your data.


6.1 Access & Correction

You may request:

  • A copy of your data
  • Corrections to inaccurate information

6.2 Deletion

You may request deletion of your account or certain data.

Silent Fork may retain limited information where required for:

  • Legal compliance
  • Financial recordkeeping
  • Fraud prevention
  • Evaluator reimbursement integrity

6.3 Opt-Out of Marketing

You may opt out of marketing emails at any time.

Operational and transactional emails cannot be opted out of.


6.4 CCPA/CPRA Rights (California Users)

California users may request:

  • What personal data is collected
  • How it is used
  • Who it is shared with
  • Deletion of personal data
  • Correction of inaccurate data

Silent Fork does not sell personal information under California law.


6.5 GDPR Rights (European Users)

If You reside in the EU or EEA, You may:

  • Access Your data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

7. Children's Privacy

Silent Fork does not knowingly collect personal information from children under 16.

If You believe a child has created an account, contact Us immediately.


8. Cookies Policy

We use cookies to:

  • Authenticate users
  • Store preferences
  • Improve performance
  • Track analytics

Users can control cookies through their browser settings but may lose certain functionality.


9. International Data Transfers

Silent Fork operates in the United States.

If You access the platform from outside the U.S., You consent to Your information being transferred and processed in the U.S.


Silent Fork may link to external websites.

We do not control and are not responsible for third-party privacy practices.


11. Changes to This Privacy Policy

Silent Fork may update this Privacy Policy at any time.

Changes become effective when posted.

Continued use of the platform constitutes acceptance of the updated policy.


12. Contact Information

For privacy-related questions or requests, contact Us at:

Sakura Labs, LLC (Silent Fork)

Email: support@silentfork.app

Website: www.silentfork.app


By using Silent Fork, You acknowledge that You have read and agree to this Privacy Policy.